Refund policy
RETURNS & EXCHANGES
We want your young engineer to love their gear! Here's our policy:
PRINT-ON-DEMAND PRODUCTS
Because each item is printed specifically for you, we cannot accept returns for change of mind. However, we absolutely stand behind our quality.
IF SOMETHING'S WRONG
If your item arrives damaged, defective, or with a printing error:
• Contact us within 14 days of receiving your order
• Include a photo of the issue
• We'll send a replacement or issue a full refund, your choice
SIZE ISSUES
Not sure about sizing? Check our size guide on each product page before ordering. If you have questions about fit, email us before you buy, we're happy to help!
HOW TO REACH US
📧 torontoeastend@youngengineers.org
Please include your order number and a description of the issue.
We respond within 24 hours.